OMS ReWrite
As a UX designer working on the redesign of the legacy offender management system (OMS), I played a key role in consolidating the unique needs of customers (states) into a new, off-the-shelf product that would work for everyone. This was achieved through careful requirement gathering and analysis, working closely with business analysts to identify the commonalities across different customer requirements.
By understanding the needs and pain points of end users, and working closely with cross-functional teams to validate our design decisions, we were able to create a more user-centered, intuitive, and effective OMS that meets the needs of all customers. This approach was part of the overall UX design process, which involves research, ideation, prototyping, testing, and implementation, and was critical in ensuring that the final product was not only functional, but also met the unique needs of each customer.
OMS Design System/Style Guide
The process of creating a design system for the OMS project began about a year after the project started and six months after I joined the team as a UX designer. Our goal was to align the design of the OMS with other software products we had acquired through mergers, and to ensure that our visual design and UX were consistent across all products.
To achieve this, we embarked on the process of creating a design system. This involved developing a set of standards, guidelines, and reusable components that could be used across all of our products, including the OMS. By creating a design system, we were able to achieve a cohesive look and feel across our product suite, while also improving the efficiency and consistency of our design process.
Overall, the creation of the design system was a critical part of the UX design process, and played a key role in helping us achieve our goal of creating a more consistent, user-centered, and efficient design across all of our products.
GTL Project Overview
as a UX designer, I played a key role in the OMS rewrite, which involved gathering requirements, writing user stories, communicating with stakeholders, and talking with end users. Through this process, we were able to create a more user-centered, intuitive, and effective system that met the needs of all customers.
In addition, I also worked on mobile projects such as the financial deposit software for commissary and a mobile app that allowed for the streaming of music and access to digital education for inmates. These projects allowed me to explore the unique design challenges and opportunities of mobile platforms, including the need for simplified interfaces and streamlined user experiences.
Furthermore, as part of our design process, we also created a design system that helped us achieve a cohesive look and feel across all of our products, including those for mobile platforms. By developing a set of standards, guidelines, and reusable components, we were able to create a more consistent, user-centered, and efficient design process.
Overall, my experiences working on these projects have highlighted the importance of user-centered design, cross-functional collaboration, and a commitment to consistency and efficiency in the design process.
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